FAQ

    What time is delivery possible?


    Delivery is free from 09:00 till 21:00. Delivery from 07:00 till 09:00 and from 21:00 till 23:00 (morning and evening) is charged additionally – 50 UAH. Delivery in the afternoon is carried out in time intervals: 9:00-12:00, 12:00-15:00, 15:00-18:00, 18:00-21:00. If specifying the exact time of delivery there is an additional charge 50 UAH. Delivery at night is UAH 400.



    Can I order delivery by specifying only the recipient's phone number without an address?


    Yes, if you don’t know the address of the recipient, you can specify only his phone number. We will check with the addressee a convenient time and address for receiving the order (without specifying which package will be delivered).



    How early should I make an order?


    Orders are accepted in advance: delivery of the same day is made up till 17:00, delivery for the period from 07:00 till 09:00 is processed until 17:00 on the last day.



    How to place an order?


    Order is made on the website or by phone. To do this, provide your data (name / phone / mail) and recipient data (name/phone/ if known – delivery address /city, date and time of delivery/postcard text if necessary). Then pay for the order in a convenient for you way.



    How to pay and place an order from another country?


    You can pay for your order with a Visa or Master Card through LiqPay or Portmone international systems. Payment from Russia is possible on the Yandex Money wallet.



    How is the delivery made?


    After payment, the order is transferred to the florists who collect the bouquet just before the courier leaves (this way the integrity and freshness of the flowers is preserved). Then the courier delivers the order to the recipient with a preliminary call or without.



    What does delivery without or with a call to the addressee mean?


    The courier calls the addressee before delivering the order. So he can make sure that the addressee is located at the specified address. The courier does not specify what exactly he carries (say only about a certain parcel). Also, the customer can use the service “delivery without a call”. The courier arrives at the address at exactly specified time without first contacting the addressee (if the customer is confident that he will be there). The courier calls the addressee only if he cannot find him at an indicated address. Then he specifies the location with him, and the customer pays an additional courier departure.



    How do I know that the order has been delivered?


    As soon as the order is transferred to the addressee, the corresponding notification will be sent to your mail and telephone.



    In which cities is the delivery?


    We deliver goods throughout Ukraine. If the city you need is not listed on the website, contact the manager and ask for the shipping costs.



    Is there an anonymous delivery service?


    If you want to remain anonymous, tell the manager this and then the addressee will not know who the delivery is from. You can put your name, phone number or other information yourself, indicating them in the attached postcard.



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